FAQ

Elevé Lumé – FAQ

ORDERS & SHIPPING

Q: When will my order ship?

Orders are processed and shipped within 1 to 3 business days. Once your order is dispatched, you will receive a confirmation email with tracking details.

Q: How long does delivery take?

Domestic (U.S.): 2–5 business days – International: 5-7 business days Please note that delivery times may vary based on location and customs
clearance.

Q: Where does Elevé Lumé ship?

We ship worldwide. Duties and taxes for international orders are the responsibility of the customer and may be due upon delivery.

Q: Can I change my shipping address after placing an order?

If your order has not shipped, we will do our best to accommodate. Please contact info@elevelume.com immediately.

RETURNS & EXCHANGES

Q: What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and returned with original tags and packaging.

Q: Do you offer exchanges?

Yes. Exchanges are available for the same item in a different size or color, based on availability.

Q: Are sale items eligible for return?

Sale and discounted items are eligible for return or exchange.

Q: How do I initiate a return or exchange?

Email info@elevelume.com with your order number and reason for return. We will provide return instructions and the appropriate return address.

Q: Is return shipping free?

Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping service, as Elevé Lumé is not responsible for lost or unreceived return shipments.

Each Elevé Lumé piece is produced in limited quantities with meticulous craftsmanship.

PRODUCT DETAILS

Q: Where are your garments made?

Our garments are designed in the U.S. and crafted globally by manufacturers chosen for their excellence, precision, and ethical production standards.

Q: Do you offer custom tailoring or made-to-measure?

Not at this time.

Q: How do I choose the right size?

Each product page includes a detailed size guide. We encourage reviewing the measurements carefully before placing your order.