Elevé Lumé – FAQ
ORDERS & SHIPPING
Q: When will my order ship?
Orders are processed and shipped within 1 to 3 business days. Once your order is dispatched, you will receive a confirmation email with tracking details.
Q: How long does delivery take?
Domestic (U.S.): 2–5 business days – International: 5–10 business days Please note that delivery times may vary based on location and customs
clearance.
Q: Where does Elevé Lumé ship?
We ship worldwide. Duties and taxes for international orders are the responsibility of the customer and may be due upon delivery.
Q: Can I change my shipping address after placing an order?
If your order has not shipped, we will do our best to accommodate. Please contact info@elevelume.com immediately.
RETURNS & EXCHANGES
Q: What is your return policy?
We accept returns on full-priced items within 30 days of delivery. Items must be unworn, unwashed, and returned with original tags and packaging.
Q: Do you offer exchanges?
Yes. Exchanges are available for the same item in a different size or color, based on availability.
Q: Are sale items eligible for return?
Sale and discounted items are final sale and not eligible for return or exchange.
Q: How do I initiate a return or exchange?
Email info@elevelume.com with your order number and reason for return. We will provide return instructions and the appropriate return address.
Q: Is return shipping free?
Return shipping is not covered by Elevé Lumé. We recommend using a trackable shipping service, as we are not responsible for lost or unreceived returns.
PRODUCT DETAILS
Q: Where are your garments made?
Our garments are designed in the U.S. and crafted globally by manufacturers chosen for their excellence, precision, and ethical production standards.
Q: Do you offer custom tailoring or made-to-measure?
Not at this time.
Q: How do I choose the right size?
Each product page includes a detailed size guide. We encourage reviewing the measurements carefully before placing your order.
OTHER QUESTIONS
Q: Do you offer gift wrapping or custom cards?
All purchases arrive in our signature Elevé Lumé packaging. We do not offer personalized gift cards or notes at this time.
Q: Will sold-out items be restocked?
Some pieces may be restocked based on demand. Many items are limited-edition. Join our newsletter or follow us on social media to receive updates.
Q: Need more help?
Contact our Client Services team at info@elevelume.com. We typically respond within 24–48 hours.